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Customer Service

Thank you for choosing mbrmarketing.com, the official web site of MBR Marketing, Inc. For over 30 years, we have proudly been serving the automotive industry and have built a reputation for quality service, and fast delivery of all our products. All information we collect is primarily in the interest of accurate order processing. Once you are established as a new customer, you will be asked to provide some important information, such as: company name, billing address, phone number, shipping information, e-mail address, and payment information. Not only is shopping on-line with www.mbrmarketing.com quick, accurate and convenient, it is also secure. Our server uses the latest encryption technology to ensure that your personal information stays out of the wrong hands, and cannot be read as it travels through our ordering system. Of course, if you feel better about giving this information to a MBR Marketing, Inc. customer service representative, just call us toll free at 1-800-443-4333, and we'll be happy to complete your purchase.
Most stock orders are shipped withing 24 hours unless we notify you. Our policy on custom orders is to charge your credit card when the item is placed with over or under-runs of not more than 10% being billed when the order is shipped. All orders will be acknowledged with an email to ensure the accuracy of your order. Imprinted orders can take 3-6 weeks depending on the product. Some items that take longer to be produced are noted on the information for the item being ordered.

We encourage you to call our customer service team for help with your order or questions. With extensive knowledge of the product line, we can answer your questions or provide guidance with custom orders.

It is our hope that your experience is positive and that you will continue to use MBR Marketing Inc. for all your supply needs.

Shipping Policy
Freight: Freight charges are based on UPS rates, and the actual weight of the packages. In some cases, due to oversized packages or the size of the order, the freight may be incorrectly calculated. We will always notify you if there is a discrepancy before your order is shipped.

Return Policy:
Unused and undamaged products in resalable condition can be returned within 30 days of purchase. Customer will be responsible for paying all shipping fees and at least 15% to 25% restocking fee depending on the item. If you receive damaged or defective items, they may be returned for a full refund. Customer is responsible for keeping all packing materials including the shipping label and contacting us immediately to file a claim. We will refuse unauthorized returns.

Shipping Time:

Customer Service Need Assistance?
Call Us. Toll Free
1.800.443.4333
Mon - Fri 8:30am-5:30pm EST
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